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Companies often struggle with training multiple audiences that exist outside the walls of the organization – customers, resellers, members, franchisees, and more – also known as the extended enterprise. There are challenges with governance, technology, integration and accountability when it comes to training these groups, and it is critical companies have a cohesive, standardized strategy and the technology to get it all right.
Many extended enterprise stakeholders, whether they are from marketing, sales, product teams, or even learning have difficulty managing this kind of training through their existing learning management system. Join David Wentworth, Principal Analyst with Brandon Hall Group, and Patrick Devlin of Meridian Knowledge Solutions, as they explore the challenges with extended enterprise learning, alternative approaches, and the steps you can take to head in the right direction.
Discussion topics include:
- Integrating training with the existing systems designed to support these audiences
- E-commerce
- Accreditation and certification management
- Distributed administration
- Branding