3 Ways Training Boosts Customer Service

July 28, 2015

There is one thing we know to be true: the customer is always right.   If you haven’t heard already, by 2020 customer experience will bypass product and price as the number one brand differentiator. This information shouldn’t come as a shock. For the past decade there has been increased pressure to deliver exceptional customer…

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ICYMI: How to Revive Company Morale

July 24, 2015

With the heatwave scorching the nation this week, it’s certainly hard to sit down and focus!  Don’t sweat it. Grab a cool drink and relax in the shade, we’ve put together a great line up of articles for you to catch up on over the weekend.   In case you missed it (ICYMI), here’s this…

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L&D Hangout: Attracting, on-boarding and training seasonal workers

July 23, 2015

The need for seasonal workers comes in waves, depending on your industry and product. This summer, 36% of employers hired seasonal summer workers to support their business. And, between November and December of this year, it’s predicted that retail companies will hire over 800,000 people to fill in during the rush of the holiday season.…

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ICYMI: Email Etiquette 101

July 17, 2015

When you receive 100 emails an hour it’s hard to always be nice, right?  Don’t worry, this week’s ICYMI (in case you missed it) includes the top tips of email etiquette, and other advice circling the internet this week focused on how to find a great job, do a great job and be a great…

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5 Lessons Learned From Great Mentors

July 15, 2015

When it comes to work, everyone is looking for the right leadership advice.   Sixty-one percent of millennials and 41 percent of Gen X-ers polled in recent Pew Research study said they would like to become a boss or top manager someday.   With so many people striving for leadership positions, the real question is how do…

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ICYMI: You don’t need a promotion to grow at work

July 10, 2015

The end of the week is upon us once again. In case you missed it (ICYMI) is our weekly compilation of the top workplace-related news articles and other interesting tidbits from around the web. Enjoy!   Good news: You don’t need a promotion to grow at work If you’re stuck on a career plateau feeling…

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Technology Takeover: Mobile Learning as a Must-Have

July 7, 2015

In the past two weeks it seems like I haven’t been able to turn on the TV or scroll through my Facebook newsfeed without seeing the trailer or reviews for the latest reboot of the Terminator franchise; Terminator Genisys (which according to Business Insider didn’t do too hot when it opened this weekend). Unless you’ve…

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How to make your LMS more than a one night stand

July 1, 2015

If you’re one of the 67% of organizations struggling with low learning management system (LMS) user adoption rates, you’re probably wondering what went wrong.¹   Without a well-thought-out marketing, content and engagement strategy, your LMS launch and ongoing learning activities will flop.   The fact of the matter is, people use the LMS once –…

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ICYMI: Why we love to hate HR (and how we can fix it!)

June 26, 2015

In case you missed it (ICYMI), it’s officially summer! It’s time to enjoy longer days, sunshine and some well-deserved time off. To kick off summer, we’ve pulled some sizzling articles covering career and leadership advice.   HR always has a bad rap We’ve all heard this before: HR is bossy. HR isn’t innovative. HR lacks…

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Life Hacks: 7 Ways to Reduce Workplace Stress

June 24, 2015

Do you ever feel like you can’t keep your head above water at work? One study has found that 83% of American workers say they feel stressed out by their jobs. The contributing factors include low pay, unreasonable workloads, bad managers, annoying coworkers and lack of opportunity for advancement.   People’s problems don’t have to…

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